Arming & Home Mode
Arming for you out house , in this state , Any sensor triggered , The alarm system will be actived.
Home mode for you in house , in this state, when sensor tiggered , You will get the message push only, But the alarm system not tirggered and without siren sound.
Alarm mode
When you add the wireless sencurity sensors to work with V10, You can get alarm message with this three mode:Message push(All user support) ,SMS ,Voice phone call.(Note: SMS ,Voice phone call function is the optional function Non-basic function, You can choose to turn on or turn off this function by yourself , only support in these countriesas follow )
Just wifi network ,No SIM request
Max 5 cell phone numbers for alarm notice
You can set max 5 cell phone numbers to get the alarm notice by auto dial and SMS (Noted: this function not suit for all countries , We already have 72 countrise support this function , please refer to the following countries list with this function)
SMS alarm and phone call support countries
You should turn on this feature and set the right alarm phone number ,when the security system triggered you can get the SMS and phone call under this situation: 1. APP not running ,2. APP online/Running ,But you don’t open APP to check the alarm message in 5mins, then you can get the SMS notice and phone call.
Noted： USA and canada not have SMS alarm function , We already have more than 72 countrise support SMS and phone call alarm function, more countrise add to this function
Schedule armed & disarmed
This function use to set the auto arm or disarm in your pre-set time ,You can set this security system auto arm/disarm function in any time and any data by cycle or single timetable..
Custom zone
This is very nice function to set the sensors with part arm /disarmed by one button, some time, If you just want part ,not all sensors working/arm/disarm/home arm , You can choose this function to meet your using.
wireless sensor binding with wifi camera
V10 can work together with wireless sensors and wifi camera , Just one APP— smart V10 ,When you binding the sensor with camera , You can checking the video form V10 app message when the sensor triggered, you can choose our 720P ,1080P wifi camera and video will be stored in camera SD card
Cloud storage
We supply cloud storage for this alarm system date (not the wifi camera Video),any information form your alarm system like the alarm time, system arm disarm time ,and the state of the sensors ect ,it will be auto uploaded to the cloud storage , and you can check this informstion any time in the APP .
Share wifi host with your family
If you want add more user in your alarm system , you can use share hub function to get the QR , and the new user install the smart V10 app , and sanc this QR code to get the authorization.
Wireless Thermo-Hygrometer.
the Thermo Hygrometer will auto monitor and upload the data to the Clould server and auto recording and save the data , So you can check it form the APP
Smart v10 link with wifi APP steps :
Package included: No battery for the sensors , Not supply retails packing
Note: Door sensor work with 1pcs 3V CR2032 Battery(not included) , PIR sensor work with 2pcs AA battery(not included) ,temerature sensor work with 2pcs AAA battery(battery not included) , smoke alarm work with 1pcs 9V 6F22 battery(not included)
Package included: (not included the orignal packing and battery)
Special offer host A: V10 host (not included power supply)
V10 kits B: V10 host +1pcs wireless door sensor +power supply
V10 kits C: V10 host +1pcs wireless motion sensor +power supply
V10 kits D: V10 host +1pcs wireless door sensor +1pcs temerature sensor +power supply
V10 kits E: V10 host +1pcs wireless door sensor +1pcs wireless bell button + power supply
V10 kits F: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor + wired siren+power supply
V10 kits G: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs wireless bell button + wired siren+power supply
V10 kits H: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs wireless smoke alarm + wired siren+power supply
V10 kits I: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs temerature sensor + wired siren+power supply
V10 kits J: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs temerature sensor +1pcs wireless bell button +wireless smoke alarm + wired siren+power supply
V10 kits K: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs wireless bell button + wired siren+power supply+ 1PCS WIFI camera 720P
V10 kits L: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs wireless bell button + wired siren+power supply+ 1PCS WIFI camera 1080P
V10 kits M: V10 host +1pcs wireless door sensor +1pcs wireless motion sensor+ 1pcs wireless bell button +power supply+ 1PCS WIFI camera 720P
V10 kits N: V10 host +3pcs wireless door sensor +3pcs wireless motion sensor+ 1pcs wired siren +power supply
V10 kits O: V10 host +2pcs wireless door sensor +2pcs wireless motion sensor+ wired siren+power supply+ 1PCS WIFI camera 720P
V10 kits P: V10 host +2pcs wireless door sensor +2pcs wireless motion sensor+ 1pcs wireless bell button+ wired siren+power supply+ 1PCS WIFI camera 1080P
V10 kits Q: V10 host +3pcs wireless door sensor +3pcs wireless motion sensor+ 1pcs wired siren +power supply +1PCS WIFI camera 720P
V10 kits R: V10 host +4pcs wireless door sensor +3pcs wireless motion sensor+ 1pcs wireless bell button+ 1pcs wired siren+1pcs power supply+ 1PCS WIFI camera 1080P
V10 kits S: V10 host +2pcs wireless door sensor +2pcs wireless motion sensor+1pcs power supply+ 2PCS WIFI camera 720P
V10 kits T: V10 host +5pcs wireless door sensor +4pcs wireless motion sensor+ 1pcs wired siren+1pcs power supply+ 2PCS WIFI camera 720P
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://besthomeelectronics.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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