Please read the follow General Q&A carefully before placing an order or leave us a negative review.
If the device can not work normal, please contact with us first,Instead of giving us a Negative review, We will try our best to help you solve all problems,Please trust us,Thanks in advance.
Q1: Does T10 Support stereo and Hifi ?
A: Yes, its support stereo and Hifi, 100% high quality sound.
Q2: Why i can not find the T10 in my computer?
A: When you plug the T10 to your computer usb port, The computer’s usb port just be used as a power supply for the T10. So the computer don’t needs to see it, you just need to connect it with PC by 3.5mm AUX cable so it will work for PC. When using for PC, you must use TX mode(Red light blinking). Then pair with your Bluetooth earphone/speaker.
Q3: Why i can not find the T10 in my smart phone bluetooth ?
A: When you use the T10 to pair with your phone, you need to confirm the T10 was in bluetooth receiver mode (LED light should be BLUE blinking).If the light was red blinking,Its bluetooth transmitter mode ,not receiver mode ,so you can not find it in your phone.
Q4: Why i can not pair with my bluetooth earphone ?
A: When you use the T10 to pair with your bluetooth earphone, you need to confirm the T10 was in the bluetooth transmitter mode (LED light should be RED blinking). Aux should be connected with PC and T10. If the light was blue blinking,its bluetooth receiver mode ,not transmitter , so you can not pair with your bluetooth earphone.
Q5: How to change between bluetooth transmitter(RED light) and receiver mode(BLUE light) .
A: Just press the switch button,then switch it to your want mode.
Q6: Why i connect successful,but its don’t have sound?
A: In transmitter mode(Red light): You need to use the 3.5mm audio cable to connect your TV/PC/Tablet with our KN320. Noted, The 3.5mm cable should be pluged into your TV/PC/Tablet’s 3.5mm audio output. In receiver mode(blue light): You need to use the 3.5mm audio cable to connect your Amplifier/wired speaker/car audio system with our KN320. Noted, The 3.5mm cable should be pluged into your Amplifier/wired speaker/car audio system 3.5mm audio input.
Q7: Can i use for my wireless keyboard/mouse ?
A: Not support !! Our device only can be used as bluetooth receiver or bluetooth transmitter. Can not be used as a WiFi/Wireless adapter to connect with WiFi network and dose not work with keyboard / mouse.
Q8: Can i use it to connect between phone and Amplifier/wired speaker/car audio system etc?
A: Yes ,but you need to confirm your Amplifier/wired speaker/car audio system have 3.5mm audio output port.
Q9: Can i use it to connect between bluetooth earphone/speaker and TV/PC/Tablet/CD Player/MP3/MP4 ?
A: Yes. But you need to use the 3.5mm cable plug into your TV/PC/Tablet/CD Player/MP3/MP4’s 3.5mm AUX audio port. Then connect with our device.
Q10: Why when i connect with the T10, Its have noise or the sound weak ?
A: Its because you used the USB Power supply can not suitable for T10, You need to change another USB power supply and confirm the USB power supply only support DC 5V output, Can not support 9V/12V or various output.
Product Features:
- 1x Bluetooth 5.0 Audio Transmitter/Receiver Adapter
- 1x 3.5mm Aux Cable
- 1x User Manual
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://besthomeelectronics.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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