V6 Smart Wireless 720P wifi video Doorbell camera Cloud storage door bell cam waterproof home security house bell

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EKEN V6 720P Smart WiFi Video Doorbell Camera Visual Intercom with Chime IP Door Bell Wireless Home Security Camera

1. The set 1 does not contain batteries inside, you can buy 18650 batteries(not 3a batteries) in your local store or directly buy other set which include batteries in this product.

2.Some set of the this product is with 2pcs 18650 batteries,the battery is equipped with an insulating sheet,if you received the product, you should Rip off the insulating sheet to use it .

Q: How long do my videos stay in my account?
A:Your videos are stored in the free cloud for up to 90 days.
Q:How do i restart the doorbell?
A:Press and hold the reset button for 5 seconds.
Q:How do i set up the doorbell again ?
A:Press and hold the doorbell button for 8 seconds.then follow the in-app instructions to finish your WiFi setup.
Q:How do i share the video doorbell with my family ?
A:Open the livehome App.
1.From the home page,tap the share icon
2.Tap Email share or QR code share
E-mail share:
The shared user will receive an E-mail with a QR code.
Scan the QR code to download the LiveHome app.the shared user has to register an account(Be sure to use the same email address as before ).Log in to the account and you’ll see the shared doorbell.
QR code share:
1.open the Livehome App on a new user’s cellphone.
2.From the home page,tap”+”
3.Tap “scan QR code”,then scan the QR code generated before.
4.You will see” share successfed”,then tap “confirm”.
Q:How many users can view the video at the same time?
A:Up to 3 users may view the video feed,but only 1 user can use the direct intercom.Both iOS and Android are compatible.
Q: is 5GHZ WiFi supported?
A:No.only 2.4Ghz Wifi is supported.
Q:why is my WiFi signal poor on my doorbell?
A:Your doorbell maybe too far away from your wireless router or you may have some obstructions in between that reduce signal strength.you might try repositioning your router or getting signal extender/repeater for your wireless router.

Free Cloud storage

Free Cloud storage ,with no subscription fees,your video are stored in the free cloud for up to 90 days

Simple operation
easy to connect and set up the doorbell and LiveHome App

Scan the QR code below, or search LiveHome in Google Play app store to download LiveHome AppReal-time view of the doorbell is available after setting up parameters on LiveHome app.

2pcs batteries, long standby time

The doorbell is powered by 2pcs 18650 batteries, 2*2600mAh.

Charging time: 10 hours. You can also use a 1A USB charger (via doorbell micro-port).

Please keep the 18650 battery fully charged before use.

The battery lasts two to four three under normal use (five minutes a day). It also depends on the frequency the doorbell is used in.

Night vision

Night vision, protect your home day and night with infrared night vision.

Weather reistant

Weather reistant ,suitable for ourdoor conditions.

Two-way audio

Two-way audio ,with built-in camera and speakers ,with noise cancelltion.

Lets your communicate with vistons from anywhere

166-degree wide angle len

Installed with a 166-degree wide angle len, provide a clear and wide field of view outside the door.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://besthomeelectronics.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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