SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://besthomeelectronics.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

I***v

18 Nov 2019

Lamps are excellent, especially for such money. Warm more pleasant, cold lighter slightly. In color mode, there is almost no difference, and the brightness immediately falls. Controlled via happylighting application, can be simultaneously, can be separately. On the eye a little twinkle, but not scary. Got quickly, the packaging was slightly wrinkled, but the lamps are intact. I am very pleased with the purchase, thank you and prosperity to the store!

S***v

17 Nov 2019

Great. Works. Delivery is fast. White light is not very bright but for this money most have

Customer

16 Nov 2019

All as in the description. Delivery 3 weeks.

14 Nov 2019

Great product. Delivery month to ECB. The bulb is good, it works as described.

E***r

8 Nov 2019

Order delivered correctly, well packed and in perfect condition, corresponds exactly with what is advertised, I ordered two E27 LED bulbs and the 2 work perfectly together with the application, very vivid colors and surprised me because they light a lot, both white light and other colors, you can lower intensity of one, or change color the other, Or at the same time, music options work perfectly, very happy with the purchase and with the store, they arrived at me in the agreed time, of course I recommend the store 100%

H***r

5 Nov 2019

Delivvered safelty in 2 weeks. i still need to test with mobile

25 Oct 2019

It came for a month, took for 320R, Bluetooth connect, you can control several lamps at once (I have two). Take the most powerful of course. Very happy with this thing! :)