Bluetooth V5.0
Magic sound quality
Enjoy high quality calls
CVC 6.0 Noise cancelling
As mobile phone holder
As power bank
To charge the mobile phone
Automatic pairing
Pick up out of the charging case,then two earbuds automatic pairing.
Fast and low power consumption chip
IPX5 waterproof
FAQ
Q. I have two mobile phones. Can HBQ-Q32 two mobile phones at the same time?
A. HBQ-Q32 can’t connect two phones at the same time, and doesn’t support one.
Q.Is my HBQ-Q32 waterproof?
A.The headset can be IPX5 waterproof and the charging box is not waterproof.
Q. Can I adjust the volume with HBQ-Q32 ?
A. The headset itself cannot adjust the volume and needs to be adjusted by the phone.
Q. 10 meters away from the phone, I can also control music through HBQ-Q32. Call and other functions?
A.Yes, HBQ-Q32 can be connected up to 10 meters in a barrier-free environment.
Q. How do I see how much Battery my HBQ-Q32 are?
A.Supports viewing the headset’s power on Apple and Android phones, and only shows the main headset’s power.
Q. Is my HBQ-Q32 stable when I talk, listen to songs or play games?
A.The connection is stable. If there is a large number of Wi-Fi connections, 4G signals, high-power appliances, etc., which may cause interference, there may be a situation of stuttering and intermittent.
Q. How long does it take to play the game with two earphones at the same time?
A.Affected by the usage environment, network, and mobile phone codec speed, it will cause different delays when the mobile phone transmits audio data to the earphone.
Q. Can the left and right headphones not be charged?
A.First check if the charging box has power, check if the charging box of the charging box is sunken, and whether the charging point of the earphone is dirty. If the above is correct, put the earphone into the charging box to check whether it is charging normally. If you still can’t charge, please contact after-sales customer service.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://besthomeelectronics.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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