If the microphone cannot be used to your device, please check if your device has set itself correctly with the microphone. If not, please follow the step to setting it.
Step 1: Open your control panel, and click on “sound”, a window pops up.
Step 2: Select the recording, you will see the microphone is set up or on default.
Step 3: Double click the microphone if it is already connected., and then setting your
Q1: If the microphone is not working, what should I do?
Answer: 1.Unplug the USB cable to check whether the pins at the bottom of the mic are loosened.
2.Restart computer and re-plug the mic to other USB port.
3.If the “USB PnP Audio Device” appears in the sound settings of computer(below are the methods how to get to sound settings), the mic is able to work.
(Windows: Right click speaker icon on right corner of computer→“Recording Device”
Mac: Click “System Preferences”→“Sound”→“Input”)
If not, please email us. We will send you a new USB cable to replace. If the pins are not loosened, the problem will lie in the USB connector.
Q2: If the mic has hissing what can I do?
Answer: The reasons are manifold, we’re not sure what makes the mic perform bad, though we hope you can try out the suggestions below to see if they can help.
1.Re-plug the USB cable into the microphone. If the cable gets loose, noise is easily generated or transmission of signal may run into problem.
2.Reset computer and re-plug microphone into other USB port.
3.Place it not too close to any power source or computer host. Check whether there’s smart-phone near by the USB cable.
4.Set the on-body control of mic and input/output level of computer at 50%-75%. Volume is the culprit for noise.
(Windows: Right click speaker icon on right corner of computer→“Recording Device”/“Playback Device”→right click “USB PnP Device”/default speaker→“Properties”→“Levels”. If there’s “Microphone Boost”, turn it to 0-10dB.
Mac: “System Preferences”→“Sound”→“Input”/“Output”→“Input Volume”/“Output Volume”)
5.(If using Windows computer,) disable all sound effects.
(Right click speaker icon on right corner of computer→“Playback Device”→right click the default loudspeaker→“Enhancements”→click “Disable all sound effects”.)
Hope these methods could help eliminate noise and make the mic sound better.
Q3: If the mic disconnects itself without warning, what can I do?
Answer: There are two reasons for this situation. One is that the poor connection. The other is that the USB cable is broken. If you have tried to replug the USB cable into the mic, and plug the mic to other USB port, then it will be the problem of the cable. Just email us so that we can replace a new cable for you. Then the mic should work well again.
If you have any questions about our product or if your experience with us was less than perfect in any way, please contact us immediately at Aliexpress. so we can make it right for you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Leave a Review